Customer Service Coordinator

Department: Field Services
Reports to: Manager, Customer Service
 FLSA Status: Non-Exempt
 Posted Salary Range: $32.57 to $41.34

Summary

Main point of contact for field service scheduling and on site services. This position will work extensively with Project Managers and Lead technicians to align the schedule with the business needs; and, will maintain all databases and other records related to scheduling. In addition, this position will cross train and act as back up to the Customer Service Administrator with job coordination activities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Receive and processes request for all field service work using both internal resources and authorized service providers. Maintains all records related to scheduling.

1. Ensure all requests from field service for internal/external support are responded to timely. 

1. Understand and cross train in report and expense processing 
2. Maintain all required written and electronic files related to service work.
3. Become subject matter expert on the schedule procedure and work instructions related specifically to scheduling, and able to train on these subjects. 
4. Other duties as assigned.

knowledge, skills and abilities

Must have proven experience in scheduling. Must possess and utilize excellent communication skills. Must be computer literate and have familiarity with Microsoft Office software, Excel, Word, and PowerPoint is preferred. Proficient typing skills and high organization talents. Stress tolerant and able to continually accept and welcome change. Conveys positive, professional image at all times.

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Usual office working conditions with moderate noise such as computers and printers, telephones and copy machines.

Minimum qualifications

Associates degree preferred in technical or related field, and a minimum of 3-5 years of direct scheduling experience.

BENEFITS

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Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flex, Dependent Care Flex, Lifestyle Spending Account, EAP, 401k plus 3% match– both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection