What are the responsibilities and job description for the Customer Success Manager position at AQL Technologies, Inc?
AQL Technologies, a recognized Microsoft Gold Partner, ServiceNow Premier Partner, and Salesforce Partner, has been delivering exceptional IT expertise and customer satisfaction for over 15 years. Based in the Chicagoland area with global delivery capabilities, AQL specializes in IT Digital Transformation, Cloud Implementation & Migration, and System Integration. Serving clients across public, private, and non-profit sectors, AQL has successfully completed over 100 projects nationwide. Guided by core values such as customer focus, integrity, and collaboration, AQL is dedicated to providing high-quality solutions that empower businesses to operate seamlessly and efficiently.
We are seeking a highly motivated Customer Success Manager for a full-time, on-site position in Round Lake, IL. The Customer Success Manager will be responsible for building strong client relationships, ensuring customer satisfaction, and driving customer retention. Key responsibilities include analyzing client needs, addressing concerns, developing customer-centric strategies, and collaborating with internal teams to ensure seamless service delivery and client success.
- Strong skills in Customer Satisfaction and Customer Service
- Ability to cultivate Customer Retention and build long-term Relationship Building
- Proficient Analytical Skills for assessing client needs and opportunities
- Excellent communication and problem-solving abilities
- Proven experience in account management or customer success roles
- Familiarity with IT consulting or technology solutions is a plus
- Bachelor’s degree in Business, Communications, or a related field