What are the responsibilities and job description for the L2 Deskside Support position at aptlogix LLC?
L2 Deskside Support
Introduction:
We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).
Responsibilities:
- Provide onsite desktop and deskside support for front-office and business users
- Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
- Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
- Deliver VIP/Executive support and maintain high customer satisfaction
- Manage incidents and service requests through ServiceNow/Jira
- Coordinate with Infrastructure and Application teams for critical issue resolution
- Support onboarding, hardware deployments, and endpoint management
Requirements:
Required Skills:
- 4–8 years of Desktop Support / Deskside Support experience
- Strong Windows Desktop Support expertise
- Active Directory, Office 365, VPN, Networking
- ServiceNow or Jira experience
- Citrix/VDI knowledge
- Excellent troubleshooting, communication, and customer service skills
Preferred Skills:
- Financial Services, Asset Management, Investment Banking, or Capital Markets experience
- Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms
- Experience supporting Traders, Portfolio Managers, Research Analysts, and VIP users
If interested, please share:
✔ Updated Resume
✔ Current Location
✔ Work Authorization
✔ Contact Number
✔ Availability for a Screening Call
To apply, send your resume to:
#Hiring #SanFranciscoJobs #CaliforniaJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix
Salary : $15 - $25