What are the responsibilities and job description for the Medical Support Assistant position at Aptive Resources?
Aptive Resources is a trusted public service delivery partner specializing in serving the federal government. Leveraging creativity, technology, and human-centered services, Aptive helps improve organizational performance, citizen experiences, and implement transformative initiatives. Headquartered in Alexandria, Virginia, the company has a decade of experience and a nationwide team committed to driving impactful change. Recognized as a Top Workplace and Patriot Employer of the Year, Aptive stands out as a leader in its field with a commitment to excellence, innovation, and service.
This is a full-time on-site role for a Medical Support Assistant located in Denver, CO. The Medical Support Assistant will perform administrative and patient support functions such as scheduling and coordinating appointments, maintaining accurate patient records, managing communications, and supporting medical staff. Responsibilities include verifying patient information, responding to inquiries, and assisting with various tasks to ensure an efficient and patient-centered healthcare experience.
- Proficiency in scheduling, coordinating appointments, and maintaining organized records.
- Strong skills in communication, both written and verbal, as well as handling patient correspondence.
- Experience with healthcare administration processes and working with medical systems or software.
- Attention to detail, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.
- Commitment to providing excellent customer service and maintaining patient confidentiality.
- Familiarity with medical terminology is a plus.
- High school diploma or equivalent required; additional education or certifications in a related field are beneficial.