Medical Assistant - Orthopedics

About Us

Aptiva Health is a rapidly growing, multi-specialty medical group with several locations throughout Kentucky and one in Indianapolis dedicated to delivering comprehensive orthopedic and acute-injury care through a collaborative, multidisciplinary model. Our teams — including surgeons, physical therapists, athletic trainers, neuropsychologists, mental wellness practitioners and diagnostic imaging technologists — work together to provide coordinated, patient-centered services ranging from general wellness and orthopedic services to sports medicine and concussion management to women’s pelvic health, dry needling, mental wellness and advanced imaging. Guided by our core values of transparency, fairness, innovation and hospitality, we’re committed to creating an unrivaled experience for providers, team members, and the communities we serve. Join us and help shape the future of healthcare in the region!

Position Summary

Aptiva Health is seeking a compassionate, dependable, and detail-oriented Medical Assistant / Medical Receptionist to join our Louisville team. This role supports both clinical and front office operations, ensuring patients receive exceptional care and service from check-in through follow-up. The ideal candidate enjoys working in a fast-paced healthcare environment, thrives in a collaborative team setting, and is committed to delivering an outstanding patient experience.

Key Responsibilities

Clinical:

• Room patients and prepare them for examinations and procedures.

• Verify patient information, obtain medical histories, and document the reason for each visit.

• Record vital signs, including blood pressure, height, weight, temperature, and other clinical information as appropriate.

• Assist physicians with injections, in-office procedures, and patient care.

• Assist with X-ray procedures as needed.

• Prepare and maintain exam rooms, instruments, and clinical supplies.

• Accurately document patient information in the electronic medical record (EMR).

• Communicate physician instructions and patient education within scope of practice.

• Maintain patient confidentiality and comply with HIPAA guidelines.

• Follow infection control standards and all applicable federal, state, and local regulations.

Front Office:

• Greet patients and provide exceptional customer service.

• Check patients in and out while verifying demographic and insurance information.

• Schedule new and follow-up appointments in person and by phone.

• Answer incoming phone calls and assist patients with questions or appointment requests.

• Confirm upcoming appointments.

• Maintain accurate patient records within the electronic medical record (EMR) system.

• Support daily front office operations and administrative tasks.

Qualifications

Required:

• Medical Assistant certification or completion of a formal Medical Assistant training program.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to multitask in a fast-paced environment.

• Professional, compassionate, and patient-focused demeanor.

• Strong attention to detail and commitment to accuracy.

• Commitment to maintaining patient confidentiality and professionalism.

Preferred:

• Previous experience in an orthopedic, sports medicine, or specialty medical practice.

• Experience using electronic medical record (EMR) systems.

• Experience assisting with X-ray procedures or in-office orthopedic procedures.

Aptiva Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.