What are the responsibilities and job description for the IT Support Technician position at Aptiv?
We always do the right thing, the right way.
Job Title: IT Support Technician
Job ID: US006104-6905
Location: Dayville, CT/Onsite
Department: IT
Reports To: IT Manager
Job Type: Full-Time
Compensation: $30 - $35 hourly
Summary
At Aptiv Interconnect, we inspire the world’s most innovative teams by doing the right thing, the right way. We are seeking an IT Support Technician to provide onsite IT support to the staff. You will primarily be responsible for handling the full lifecycle of IT components on both the user network (wired and wireless) and the IoT network. Endpoints requiring management include desktops, laptops, printers, tablets/mobile, monitors, O.T. systems, test equipment, VOIP equipment, virtual meeting platforms, and IoT devices such as smart TVs and time clocks.
Leadership & Core Responsibilities
Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.
Job Title: IT Support Technician
Job ID: US006104-6905
Location: Dayville, CT/Onsite
Department: IT
Reports To: IT Manager
Job Type: Full-Time
Compensation: $30 - $35 hourly
Summary
At Aptiv Interconnect, we inspire the world’s most innovative teams by doing the right thing, the right way. We are seeking an IT Support Technician to provide onsite IT support to the staff. You will primarily be responsible for handling the full lifecycle of IT components on both the user network (wired and wireless) and the IoT network. Endpoints requiring management include desktops, laptops, printers, tablets/mobile, monitors, O.T. systems, test equipment, VOIP equipment, virtual meeting platforms, and IoT devices such as smart TVs and time clocks.
Leadership & Core Responsibilities
- Hands-on experience provisioning, , maintaining, troubleshooting, and servicing end-user workstations, including installing and patching end-user software.
- Hands-on experience supporting and troubleshooting printers, including label printers.
- Hands-on experience implementing, maintaining, and troubleshooting network devices such as IoTs, PLCs, and mobile devices
- Ability to lift/move computer equipment weighing up to 50 lbs and work in server room and IT closet spaces
- Experience using Remote Monitoring and Management tools.
- Experience working in the manufacturing industry is a plus.
- Tech-side manner and the ability to communicate in non-technical language
- Bare metal provisioning for workstations
- Windows Powershell
- Microsoft EntraID
- Azure fundamentals
- Technical documentation experience
- Bachelor’s degree in Computer Science, IT, or equivalent experience
- At least two years of experience in an IT Helpdesk role
- U.S. Citizenship
- Certifications: Comp TIA Required, ISACA Cybersecurity Fundamentals Preferred
- Systems Proficiency: GWS, Office365, Azure, SQL, ERPs
- This position requires a cybersecurity first mindset to ensure compliance with NIST CSF and NIST 800-171 and adherence to the Confidentiality, Integrity, and Availability (C.I.A) triad.
- Experience administering collaboration tools (Microsoft 365, Adobe Acrobat)
- Familiarity with Windows Hyper V Virtual Desktop Environments
- Base Salary Range: $62,400–$72,800 per year, based on experience and qualifications.
- Benefits & Perks: Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.
Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.
Salary : $62,400 - $72,800