What are the responsibilities and job description for the Key Account Manager – Intercable North America position at Aptiv plc?
Purpose of the role:
The Key Account Manager – North America is responsible for driving sales growth and strengthening relationships with key OEM and Tier 1 customers across the NA region. Reporting into the Head of Technology and Sales North America, this role focuses on managing all commercial aspects of the customer relationship—ensuring revenue targets are met, opportunities are maximized, and customer satisfaction remains high. The KAM acts as the primary commercial contact for customers, contributing to the broader IAS growth strategy.
Key Responsibilities:
Customer & Sales Management
- Serve as the main commercial interface for assigned OEM and Tier 1 accounts across NA.
- Develop and execute regional account strategies aligned with global sales objectives.
- Identify and pursue new business opportunities within existing accounts and through new leads.
- Lead commercial negotiations, including pricing, contracts, and terms, in alignment with company guidelines.
- Monitor account performance, manage demand forecasting, and support sales planning activities.
- Ensure prompt resolution of commercial issues while fostering long-term relationships.
Customer Engagement & Relationship Building
- Build and maintain strong, trust-based relationships across all customer functions (Purchasing, Engineering, Quality, Program Management).
- Represent the voice of the customer within the organization, ensuring clear communication of requirements, expectations, and feedback.
- Regularly visit customer sites and participate in customer meetings to maintain a high level of engagement and visibility.
Cross-Functional Collaboration
- Collaborate closely with internal teams including Engineering, Operations, Finance, and Program Management to ensure commercial alignment and successful execution of customer projects.
- Support RFQ processes in coordination with global product and engineering teams.
- Contribute to the definition of regional pricing and volume assumptions used in business planning and forecasting.
Market & Commercial Insight
- Stay current with market developments, customer strategies, and competitor activity.
- Provide insights and feedback to the sales director and broader leadership team to help shape commercial strategy and identify growth areas.
- Ensure CRM systems and sales tools are up to date with accurate customer and pipeline data.
Qualifications:
- Bachelor’s degree in Engineering, Business Administration, or a related field; advanced degree is a plus.
- 5 years of experience in key account management or sales within the automotive supplier industry, with a focus on OEM or Tier 1 customers.
- Proven track record of managing NA-based accounts, handling complex negotiations, and delivering commercial results.
- Strong business acumen, analytical thinking, and a proactive, customer-oriented mindset.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work in a matrixed, international environment.
- Fluent in English; other European languages (e.g., German, French) are a plus.
- Willingness to travel up to 30-50% across the NA region.
About Advanced Safety & User Experience
Advanced Safety and User Experience encompasses our deep expertise in software, centralized computing platforms, advanced safety systems and automated driving focusing on five areas that are transforming mobility: Safety Electronics, Infotainment, User Experience, Autonomous Driving and Connectivity & Security.
You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
Your Benefits at Aptiv:
- Private health care effective day 1 of employment
- Life and accident insurance
- Hybrid and flexible working hours
- Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
- Relocation assistance may be available
- Learning and development opportunities
- Discount programs with various manufacturers and retailers
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Tuition Reimbursement
- Fertility Coverage
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
