Customer Service Representative

📢 Now Hiring: Customer Service Representative

📍 Location: Cary, NC 27513 (Onsite)

⏳ Duration: 3–6 Months Contract

🕒 Work Schedule

• Monday–Friday: 11:30 AM – 8:00 PM
• Rotating Saturday shift: 9:00 AM – 6:00 PM every 6–8 weeks
• When scheduled on a Saturday, you’ll receive a weekday off (Tue/Wed/Thu/Fri)

🏢 Work Arrangement

• Onsite for the first 90 days
• Potential transition to a hybrid schedule (2 days onsite, 3 days remote) based on performance and attendance

⭐ Required Skills & Experience

• Excellent verbal and written communication
• Strong basic problem-solving abilities
• Ability to type 35 WPM
• Minimum 1 year experience in a fast-paced, high-volume call center

🎁 Perks

• Access to an onsite gym (waiver required)
• Opportunity for full-time conversion and long-term career growth

📌 Key Responsibilities

• Serve as the first point of contact for incoming customer calls, addressing non-clinical questions such as order status or billing details.
• Make and receive calls to coordinate prescription deliveries, payments, and ensure customer profiles remain accurate.
• Resolve inquiries directly when possible or route calls to the appropriate teams for quick follow-up.
• Document call updates clearly so other team members can easily review case status.
• Use internal systems to answer questions about refills, shipment status, insurance verification, and invoice requests.
• Address patient concerns during refill scheduling and escalate clinical questions to pharmacists or nurses when needed.
• Monitor, identify, and report any adverse events or product complaints to ensure patient safety.
• Support additional tasks as needed based on team or program workflow.