What are the responsibilities and job description for the Process Architect position at APRIDEN?
Key Responsibilities
Process Discovery & Architecture
- Lead discovery workshops across multiple operational domains with SMEs and process owners
- Own current-state process architecture across ~400 L2 processes including workflows, RACI, systems, exceptions, and SLAs
- Build and apply prioritisation framework for process backlog (risk, volume, complexity, compliance, impact, etc.)
- Identify and drive process redesign opportunities and eliminate inefficiencies
- Define to-be process architecture for high-priority processes on unified case management platform
Platform & Integration Architecture
- Translate process designs into functional specs for workflow, rules engine, and agent desktop
- Define workflow states, decision logic, SLAs, and routing rules
- Identify integration touchpoints and API/event/data requirements across multiple systems
- Collaborate with integration architects to ensure feasibility and sequencing
- Define canonical data model requirements driven by process needs
Prioritisation & Stakeholder Management
- Present findings to senior executive stakeholders
- Run prioritisation sessions and validate process backlog with operations leadership
- Secure process owner sign-offs for current-state baselines
- Translate operational KPIs into process design requirements and success metrics
Quality & Governance
- Own master process inventory as single source of truth
- Ensure consistency and quality of all process documentation
- Define and enforce documentation standards
- Produce executive-ready discovery and transformation reports
Essential Experience
- 10 years in process architecture, business analysis, or transformation roles
- Strong financial services experience, ideally in credit card or consumer lending
- Deep domain knowledge across fraud, disputes, collections, servicing, payments, or compliance
- Experience with large-scale process discovery (>100 processes)
- Knowledge of regulatory frameworks (Reg E, Reg Z, FCRA, FDCPA, CFPB, etc.)
- Experience with case management platforms (e.g., Pega, Appian, or similar)
- Strong workshop facilitation and stakeholder management skills (VP/SVP level)
- Experience in process mapping tools (Visio, Lucidchart, etc.)
- Strong communication and business case development skills
Desirable
- Experience with card processing or banking systems (TSYS, FIS, etc.)
- Bureau reporting systems (e-OSCAR, Metro 2, etc.)
- Collections and bankruptcy workflows
- Six Sigma certification
- Process mining tools (e.g., Celonis)
- Experience building transformation business cases