What are the responsibilities and job description for the Workstation PC Technician - Int position at APR Consulting?
APR Consulting, Inc. has been engaged to identify a Workstation PC Technician
Location: Woodland Hills, CA 91367
Position: Workstation PC Technician
Pay Rate: $26.00/hr
Duration: 24 months
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
Our client is one of the largest non-profit health plans founded in 1945 which offers comprehensive, affordable health coverage plans for individual & family, Medicare, employers, and large group.
Position Summary:
- Support a robust Microsoft based network running Windows 7/10 and Microsoft Office 365, Skype, etc.
- Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy.
- Server, PC, MAC and Laptop expertise needed to perform the duties of this position.
- Under the guidance of IT representatives, duties may include some or all of the following.
- Receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity.
- Installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties.
- Activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative. Skills
Qualifications:- Minimum 2 years’ experience with PC support, including deployment.
- Minimum 2 years’ experience with PC hardware troubleshooting and repair.
- Well-versed in installing windows, software, applications, antivirus, and patches.
- Minimum 1-year experience with direct client interaction.
- Ability to follow written and verbal instructions.
- Adaptable to change in process or required activities.
- Attention to detail.
- Demonstrated ability to read and understand technical manuals and schematics.
- Quick learner.
- Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
- Professional appearance and behavior, including punctuality Manage incoming and outgoing assets. Prepare systems for deployment.
- Scan existing asset for applications and settings.
- Interview clients to identify special considerations and other settings.
- Use KP tools to execute PC activity.
- Collaborate with teammates to identify process improvements.
- Escalate quickly when issues arise.
- Assist other technicians as needed.
- Extensive experience in backup and image management software.
- Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
- Known for working efficiently without supervision.
- Committed to learn and relate technical concepts promptly.
- Analytical and critical thinker IT Security best practices Skilled in TCP/IP and WAN, networking.
- Networked Applications Managing tight deadlines Strong communication skills Working knowledge of modern networking devices and printers.
- Demonstrated ability to read and understand technical manuals and schematics.
- Able to configure VPN and server/client-side hardware and software.
- Proven record of managing time and priorities effectively.
- Knowledge of lotus notes troubleshooting and configuration.
- Knowledge of O365 troubleshooting and configuration.
- Proficient in working with end-users remotely.
- Demonstrated expertise in Microsoft Windows 7 and 10.
- Familiar with active directory security and policies.
- Strong attention to detail.
- Good organizational skills.
- Able to lift up to 50 lbs.
- Good customer service acumen. Excellent analytical and problem-solving skills.
- Outstanding communication skills to relate to team members and support workers.
At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
- Minimum 2 years’ experience with PC support, including deployment.
Salary : $26