Front Desk Coordinator

APR Consulting, Inc. has been engaged to identify a Front Desk Coordinator

Location: Saint Paul, MN 55102

Position: Front Desk Coordinator

Pay Rate: $22.60/hr

Duration: 13 weeks

Expected Shift: 40 hrs/week

Monday – Friday

8-hour shifts assigned between:

• 7:45 AM – 4:15 PM
• 8:00 AM – 4:30 PM

IMPORTANT CALL OUTS:

• Epic EMR experience required

• Healthcare front desk experience required

• Reliable transportation required

• Occasional coverage support at St. Paul clinic location

• Candidates will be informed in advance which location they will be supporting

• Travel between clinic locations during an active shift is not required

• Positive attendance and reliability are essential for success in this assignment

REQUIRED QUALIFICATIONS:

EDUCATION:

• High School Diploma or GED required

EXPERIENCE:

• Minimum of 1 year of healthcare front desk experience required

• Experience scheduling appointments, checking patients in/out, and providing administrative and customer support in a healthcare setting

TECHNICAL SKILLS:

• Epic EMR experience required

• Appointment scheduling

• Patient registration

• Insurance verification and demographic data collection

• MyChart and In-Basket experience preferred

OTHER REQUIREMENTS:

• Strong communication skills with the ability to provide exceptional patient customer service

• Excellent problem-solving skills and ability to navigate patient needs in a fast-paced clinic environment

• Team-oriented mindset with the ability to support cross-functional clinic operations

• Positive attendance and reliability

• Ability to multitask and adapt to changing clinic support needs

KEY RESPONSIBILITIES:

• Greet and welcome patients in person and by phone

• Perform patient registration and check-in/check-out processes

• Collect demographic, insurance, and financial information

• Obtain required patient documentation and signatures

• Direct patients to appointments and procedures

• Assist patients with telephone encounters

• Collect co-pays and remaining balances

• Respond to questions regarding financial assistance programs

• Perform End of Day reconciliation processes

• Support prescription refill order processes as appropriate

• Perform Epic and In-Basket responsibilities

• Review and respond to scheduling, records, and patient communication needs

• Review MyChart appointments for accuracy and appropriate follow-up

• Process reschedule reports and No Show letters

• Retrieve, sort, distribute, and scan medical records and clinic documentation

• Process incoming and outgoing clinic mail and faxes via RightFax

• Coordinate Release of Information requests

• Maintain patient care lobby and check-in areas

• Clean and disinfect lobby and patient-facing areas throughout the day

• Restock clinic supplies, brochures, and resources

• Support office communication needs, including answering and transferring calls

• Perform weekly downtime checks

• Participate in staff meetings

• Perform other duties as assigned

Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!