Advanced Technical Service Associate

Our DoD/Aerospace client is looking to fill an Advanced Technical Service Associate position that just opened in Scottsdale, AZ. In this role, you’ll respond to customer product inquiries via telephone or in written internet-based email or chat sessions and resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. To be considered, you will have an Associate’s Degree plus a minimum of 3 years of experience.

Location: Scottsdale, AZ
Position: Advanced Technical Service Associate
Contract: 24 months with possibility of going direct
Pay: $38.91/hour
Schedule: Onsite

REPRESENTATIVE DUTIES AND TASKS:

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development
• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• May be involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
• Provides technical service management and technical support for customer programs
• Assures all repairs are in accordance with company policy and procedure and customer quality requirements
  
  

• Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Builds productive internal/external working relationships
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues
• Proficient and able to perform all responsibilities associated with the position
• Sec or other IAII certification required at time of hire
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment
• Experience with failure and root cause analysis reporting
• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS
• Anti-Virus
• network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire

About our client:
Our client is a mission critical DOD – Aerospace defense contractor developing solutions that will lead, serve, and protect our country.  Our client develops strategic systems for defense, civil government, intelligence and cyber end users on a international basis.

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position, please apply today and join our team. We look forward to working with you!


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