Contract Program Manager - Product & GTM Launch (AI / SaaS)

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.We are launching new products and AI-driven capabilities and need a high-ownership Program Manager to drive execution across Product, Engineering, Support, Customer Success, Marketing, and Sales.This is not a status-tracking role. You will own the end-to-end orchestration of new product and feature introductions — from roadmap alignment to launch readiness to post-launch metrics. You will ensure teams are aligned, risks are surfaced early, timelines are realistic, and launches drive measurable business outcomes.This role reports to Head of Product / Head of Operations.End-to-End Product & Feature Launch Management:Build and maintain launch plans for new products and major featuresDefine milestones across engineering, QA, documentation, enablement, marketing, and salesIdentify dependencies, bottlenecks, and risks earlyDrive weekly cross-functional execution cadencesEnsure launch readiness across all customer-facing functionsCross-Functional AlignmentCoordinate execution across Product, Engineering, Customer Success, Support, Marketing, and SalesEnsure all stakeholders know what is launching, when, and what success looks likeMetrics & Executive ReportingDefine launch success KPIs (adoption, usage, pipeline impact, revenue influence, customer satisfaction)Track launch progress and readiness metricsBuild concise executive dashboards and provide written updates to leadershipConduct post-launch reviews and improvement loopsOperational DisciplineCreate standardized launch frameworks and checklistsImprove cross-functional processes to increase predictabilityDrive accountability without creating bureaucracyWho This Role Is ForYou are extremely organized and structured, comfortable pushing senior leaders when needed, detail-oriented but able to zoom out strategically, a strong written communicator, calm under ambiguity, and fast-moving and action-orientedIdeal Background5–10 years in Program Management, Technical Program Management, Product Operations, or Chief of Staff–style rolesExperience launching B2B SaaS products (AI experience strongly preferred)Experience coordinating both technical and GTM stakeholdersStrong understanding of software development lifecycleComfortable working with engineers and reading technical documentsExperience reporting directly to executivesExperience in high-growth startup environmentsBonus (Nice-to-have)Experience with AI/LLM or agentic systems launchesExperience implementing launch frameworks (e.g., stage-gate, structured release readiness)Familiarity with tools like Jira, Asana, Linear, Notion, Salesforce, HubSpot, BI dashboardsContract StructureInitial 3–6 month contract20–40 hours/week depending on scopeClear success milestones defined upfrontOpportunity to extend or convert based on performance and company needsWhat Success Looks Like in 90 DaysLaunch plan framework established and adoptedAt least one major launch executed with cross-functional alignmentExecutive dashboard operationalClear, measurable launch KPIs definedFewer last-minute surprisesStrong trust established with leadership and stakeholdersExecutive Leadership Fit Criteria (Important)Think in first principlesPrepare before meetingsCommunicate conciselyAnticipate risks earlyPush back respectfully with dataBring solutions, not just problemsThis role is not just timeline management. You will influence roadmap sequencing, shape launch strategy, define success metrics, drive GTM readiness, and improve organizational execution maturity. It blends Program Management, Product Operations, GTM Operations, Executive Communications, and Change Management.We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. For California applicants, you can find our Privacy Notice linked on the bottom of our appzen.com website.

Salary : $194,600 - $224,900