What are the responsibilities and job description for the IT Systems Analyst position at AppWorks?
Key Responsibilities
- Administer and manage Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet, Chat, etc.).
- Configure and manage Chrome devices using the Google Admin Console.
- Create and maintain user accounts, groups, shared mailboxes, and access controls.
- Enforce security, compliance, and data protection policies.
- Deploy, update, and support Chromebooks and educational applications.
- Troubleshoot Chrome OS, hardware, software, and connectivity issues.
- Provide Tier 1–2 technical support to staff and educators.
- Maintain device inventory, asset tracking, and documentation.
- Monitor system performance, usage reports, and security alerts.
- Collaborate with instructional technology and IT operations teams.
- Document procedures, create user guides, and provide training as needed.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2 years of experience in IT support or systems administration, preferably in an educational or government setting.
- Hands-on experience managing Google Workspace and Chrome OS environments.
- Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security.
- Familiarity with device imaging, remote management, and cloud-based systems.
- Excellent problem-solving, communication, and documentation skills.
- Google Certified Administrator or Google IT Support Professional certification.
- Experience with large-scale Chromebook deployments.
- Familiarity with content filtering, compliance reporting, or educational applications.
- Knowledge of Apple device support and management.
- Hybrid work environment (3 days onsite, 2 days remote after 6 months).