Telecom Administrator (W2 ONLY)

Job Title: Telecom Administrator (W2 ONLY)

Location: Charlotte, NC:: Onsite

Mode : Contract (6 Months)

Max Pay:: $45/HR on W2

• System Administration & Support
• Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.
• Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.
• Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Kari’s Law, Ray Baum Act).
• Support Verint call recording and analytics platforms, including configuration, monitoring, and troubleshooting.
• Respond to telecom-related support requests, resolve incidents, and document solutions.
• Monitoring & Maintenance
• Monitor system performance and availability using diagnostic tools.
• Perform regular system health checks, backups, and updates.
• Coordinate with vendors for hardware/software updates and service issues.
• User Access & Provisioning
• Provision and deprovision users, manage permissions, and update call routing as needed.
• Maintain telecom documentation, change logs, and inventory records.
• Compliance & Security
• Ensure systems comply with internal policies and external regulations (e.g., E911 legislation).
• Assist with implementing security protocols and compliance standards.
• Collaboration & Training
• Work closely with IT teams, business units, and external vendors.
• Provide training and support to end users and other technical staff.

Required Skills & Qualifications

• Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms.
• Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.
• Familiarity with unified communications platforms and basic networking (TCP/IP, VLANs, QoS).
• Strong troubleshooting and diagnostic skills.
• Excellent customer service, communication, and documentation abilities.
• Ability to multitask and resolve issues under pressure.

Education & Certifications:

• Associate degree in information technology, telecommunications, or related field (or equivalent work experience).
• Certifications such as CompTIA Network , Cisco CCNA, or Avaya certifications are preferred.

Preferred Experience

• Supporting multi-site or hybrid work environments.
• Experience with enterprise VoIP analytics and contact center technologies.
• Knowledge of scripting (PowerShell, Python) for automation.