What are the responsibilities and job description for the Commission Analyst – Sales Incentive Operations position at AppTad Inc.?
Commission Analyst – Sales Incentive Operations
Location: Durham, NC
Work Arrangement: Hybrid – 3 days onsite per week
Job Type: Contract
Job Summary
We are looking for a Commission Analyst to support Sales Incentive Operations. The person in this role will help sales representatives with commission-related questions, investigate helpdesk tickets, analyze data, and work with different teams to resolve issues.
The ideal candidate should have good Excel, data analysis, customer service, communication, and problem-solving skills.
Key Responsibilities
- Review and resolve commission-related helpdesk tickets.
- Understand different types of commission issues and identify the right solution.
- Review sales and commission data using Excel and reports.
- Create reports and use Pivot Tables to analyze data.
- Work with Finance, IT, Sales, and other teams to resolve issues.
- Follow up on pending issues and escalate them when needed.
- Track tickets and maintain accurate records.
- Make sure issues are resolved within required timelines.
- Communicate with sales representatives through Microsoft Teams, Webex, Zoom, or similar platforms.
- Explain commission-related issues and solutions clearly to sales representatives.
- Identify recurring problems and suggest process improvements.
- Handle customer/seller concerns professionally and proactively.
Required Skills
- Good experience with Microsoft Excel.
- Ability to create reports and use Pivot Tables.
- Strong data analysis and problem-solving skills.
- Good verbal and written communication skills.
- Customer service or customer support experience.
- Ability to communicate with sales representatives through Teams, Webex, Zoom, or similar tools.
- Strong follow-up and conflict-resolution skills.
- Ability to work with cross-functional teams.
- Willingness to learn new processes and take on additional responsibilities.
Preferred Experience
- Sales Commission or Sales Operations experience.
- Order Management experience.
- Accounts Receivable / Order-to-Cash experience.
- Customer Support or Customer Service experience.
- Experience working with Finance, IT, Sales, or other business teams.
- Experience with database/reporting tools is a plus.
Ideal Candidate
The ideal candidate is someone who is comfortable working with Excel and data, communicates well with customers/sales teams, can investigate problems, and knows how to follow up with different teams until an issue is resolved.
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18