System Support Analyst I Intern

Apprenticely is helping Arkansas Children's Northwest  hire a System Support Analyst I Intern in Springdale, AR. 

About the Employer: 

Arkansas Children’s is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas. We are driven by four core values:  safety, teamwork, compassion, and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness, and concern. These core values fundamentally guide our work at Arkansas Children’s.

For more than a century, we have continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, we are more than just a hospital treating sick kids – our system includes two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

About the role: 

This position will be responsible for installation, maintenance, and general support of all systems within IT Operations. Position will evaluate and perform inventory of all computer hardware and assist Desktop Support and Networking staff. 

• Observes and monitors computers, database applications, and network equipment for faulty output and errors to ensure overall correct operation procedures.
• Performs day-to-day maintenance of systems and network hardware.
• Performs tape management process.
• Documents the installation and removal of equipment.
• Prepares old PCs and outdated equipment for removal.
• Creates and edits inventory databases.
• Receives and responds to incidents for operational areas.
• Performs first level support diagnosis and resolves when possible or reports to appropriate technical staff for resolution. 
• Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.
• Rotating On-Call Pager.
• Performs other duties as assigned. 

• Pay: $15/hour
• Schedule: 40-hour week Monday - Friday 
• Length of Internship: 3 months 
• Location: On Site in Springdale, AR

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 

How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

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Salary : $15 - $20