What are the responsibilities and job description for the Status Representative position at Appraisal Nation LLC?
In this role, you will be responsible for overseeing that our client’s concerns and needs are met in a timely manner and with accuracy. The Status Representative (SR) will be responsible for the acceleration of all orders with a relentless pursuit of forward progression throughout the appraisal process up until fulfillment. The SR will communicate verbally and electronically with vendors to ensure orders are updated in accordance with service level agreements (SLA). SRs will assure clients have been sufficiently updated via electronic communication throughout each progression (status) of the appraisal order. As needed, SRs will communicate professionally and proficiently with appraisers, placers, and/or CSR’s regarding the current status of an open appraisal order. The SR will be responsible for appropriately escalating any file which has fallen outside a standard service level agreement (SLA). The SR will again take ownership of an order once it has been realigned within SLA parameters. The goal of the SR is to maintain and accelerate forward progression along each step of the appraisal process and that the client has received appropriate electronic communication. SRs, in every action, should be mindful that there is a human factor present in each order. The appraisal is the last step of an arduous and multifaceted process that involves critical decisions and significant sums of money. It is the responsibility of the SR to assist in properly managing the obstacles faced during the appraisal process. Appraisal Nation is committed to the expectations of each client to manage and expedite every assignment as smoothly and efficiently and in the shortest timeframe possible. All duties must be performed within compliance of company policies/procedures as well as all state and federal regulations.