Field Service Technician

Job Summary:

Effectively install, commission and support Applied Vision inspection technologies. Care for and develop business relations with customers through effective technical support and

communication. Perform audits of spare parts inventories and equipment at customer facilities in order to promote Applied Vision after Sales offerings. Conduct specialized training for customer’s onsite and at Headquarters on equipment. Domestic travel is up to 75% with occasional international travel.

Duties/Responsibilities:

• Install, commission and support all Applied Vision technologies at customer sites.
• Troubleshoot equipment issues using analytic approach and methodologies.
• Understand installation and utilize drawing files and electrical schematics.
• Ability to work with computers, navigate files and windows, and load software.
• Understand encoder logic, timing and sensor offsets.
• Work closely with customers to help them understand Applied Vision technology.
• Effective communicate with external customers and internal functional teams to get quick resolution.
• Monitor, document and track time on projects and work performed on projects.
• Provide accurate and timely timesheets and trip reports.
• Work closely and collaboratively with colleagues and Applied Vision functional teams.
• Create and explain effective inspection strategies that support customer needs.
• Drill, tap and mount equipment and sensors.
• Attention to detail with high quality of work: cable management and installation cleanliness.
• Ability to use multimeters, tachometers and other electrical and mechanical instrumentation that assists with troubleshooting and installations.
• Work closely with customers on the phone to provide remote diagnostic support.
• Utilize ERP system and maintain databases relative service operations.
• Work closely with inner company technical functions and manager to help resolve customer issues.
• Passion to maximize overall performance to customer needs and expectations as well as our Customer Service department KPIs.

Required Skills/Abilities:

• Strong interpersonal skills with the ability to build very good working relationships with fellow field service engineers and customers internal and external.
• Accurate and timely site visit reports and timesheets.
• Must have a passion for customer satisfaction and willingness to travel.
• Ability to work productively with minimal supervisor.
• Clean driving record.

Education and Experience:

• BS in Engineering Technology (preferred) or combination of training certification.
• Strong technical background and 5 years of relevant customer facing experience.

Physical Requirements:

• Ability to climb ladders, scaffolding, or stairs if equipment is elevated.
• Bending, kneeling, squatting, or crawling to access machinery in tight spaces.
• Ability to lift, carry, or move equipment or parts, sometimes ranging from 20–50 pounds or more depending on tools and machinery.
• Working in physically demanding environments, sometimes in hot, cold, or confined spaces.
• Ability to drive to client sites – valid driver’s license required.
• Occasional long drives, sometimes carrying equipment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Cuyahoga Falls, OH 44223