What are the responsibilities and job description for the Program Manager – ServiceNow position at Applied Thought Auditors & Consultants Inc.?
Job Title: Program Manager – ServiceNow
Location: MN
Contract
The Program Manager - ServiceNow Operations will be part of the Engineering team of Wipro responsible for ownership of solution development of products – ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt
Responsibilities in ServiceNow Technology include
- Manage a team of Application engineers(onshore/offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
- Oversee and help address production issues in a timely manner, including off hours and weekend as necessary
- Responsible for collaborating with engineering, product, and extended IT teams to ensure successful delivery of projects and support
- Define and document policies, procedures, standards related to application operations
- Responsible for team’s adherence to State of MN regulatory and IT general controls and support for audit activities, as required
- Responsible for working with ServiceNow support and extended vendor team to maintain platform hygiene, address performance and other platform specific issues in all environments
- Responsible for staffing, mentoring, and maintaining high performing operations team
- Collaborate with offshore team on key issues across India time zones.
Minimum Skills Required
- At least 15 . experience in IT management with focus on IT Applications operations
- Bachelors or master’s in computer science or equivalent
- Excellent understanding of ServiceNow platform architecture, and best practices
- Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
- Understanding of third-party integrations
- Certifications: ServiceNow System Administrator (CSA)
- Highly experienced with stakeholder communication, knowledge of compliance standards, and handling audit activities
- Adept in handling multiple competing priorities and project deliverables
- Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences
Preferred Skills
- ServiceNow Development; AI/ML capabilities
Certifications: Application Development (CAD); ServiceNow Implementation Specialist (CIS) –Discovery, CMDB; ITIL
Salary : $60 - $70