What are the responsibilities and job description for the E-Commerce Customer Service Representative - Temp to Hire position at APPLIED MEMBRANES, INC.?
Established in San Diego, CA in 1983, AMI is dedicated to solving water challenges around the world. Our mission is to create a more resilient water future by designing and building advanced water treatment equipment and membrane solutions. You will find our solutions in operations worldwide, helping industries and communities reduce water footprint and gain reliable access to high-quality water. From industrial to municipal projects, we deliver proven solutions that are designed for efficiency, durability, and performance.
Are you passionate about making a positive impact on our people and planet? Join our dynamic team as a E-Commerce Customer Service Representative.
About the Role
We are seeking a proactive and detail-oriented E-Commerce Customer Service Representative to manage our Amazon Seller Central and Wateranywhere platforms. This role involves handling customer inquiries, optimizing product listings, managing campaigns, and ensuring smooth order processing. If you have experience in digital marketplaces and a passion for delivering exceptional customer service, we want you on our team!
Key Responsibilities
- Amazon Seller Central Management
- Monitor main page for buyer messages and respond promptly.
- Review and respond to seller feedback and product reviews.
- Manage return requests and monitor Amazon stock.
- Download Amazon FBA fulfillment reports and enter orders for billing.
- Wateranywhere Platform Management
- Check inbox and voicemail line daily.
- Enter and print webstore orders.
- Review backorder reports daily.
- Log in to Smartsupp chat software for customer interactions.
- Additional Duties
- Stay updated on Amazon platform changes and related tools.
- Manage backorders, returns, and basic customer inquiries.
- Forward technical questions and provide accurate responses.
- Deliver outstanding customer service and resolve order issues promptly.
Minimum Qualifications
- Experience & Skills:
- 2 years of direct Amazon Marketplace experience.
- Experience working in digital and 3rd party marketplace roles.
- Hands-on experience with campaigns including SEO/SEM, listing optimization, launching new products, and generating reviews.
- Strong analytical and reporting skills, including measuring performance of digital marketing campaigns and assessing ROI and KPIs.
- Strong interpersonal and communication skills.
- Education:
- High school diploma or equivalent required.
- Associate Degree, preferably in marketing or business discipline, preferred.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job Type: Full-Time Contract Position with possibility of PERM. Hire\ No Remote Work
Job Type: Temporary
Job Type: Temporary
Pay: From $30.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Preferred)
- Sales: 3 years (Preferred)
Language:
- English (Required)
Work Location: In person
Salary : $30