Director of IT, Service Management Architect

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

The Director of IT, Service Management Architect leads the strategic and technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience. This role is responsible for architecting scalable, secure, and integrated solutions that support Service management with Service Cases , Resource Scheduling , Labor confirmations , Part Ordering and Part Returns. This role will design and manage applications involved in internal customer engineer workforce interactions on various processes for Install , Warranty and Service execution of heavy equipment's. The role will partner with business stakeholders, product owners, and engineering teams to deliver seamless digital journey and drive operational efficiency for the business.

Key responsibilities:

• Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals.
• Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle.
• Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM and billing systems.
• Collaborate with strategic vendor partners, to identify, evaluate and recommend new business process and business application solutions to address emerging business needs, and develop product and project road maps.
• Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions.
• Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
• Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget.

Experience

• 10-15 years of experience in IT roles, with 10 years in Service Management for Service/Maintenance and Parts/Products , Resource scheduling and dispatching on digital platforms.
• Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution, resource scheduling, resource assignment and dispatching, Labor confirmation , Pass down reporting , Part ordering , Sales orders , Part Confirmation , Part return processes
• Implementation experience for service management process using SAP S/4HANA, SAP ERP , SAP Field Service Management FSM , SAP CRM , SAP Service and Asset Manager SSAM , SAP Sales/Service Cloud V2 is desired.

Interpersonal Skills:

• Excellent communication, leadership and solution architect skills.
• Acts as a trusted partner who understands the customer's business objectives.
• Strong stakeholder engagement skills.
• Ability to work effectively in a fast-paced, dynamic and global environment.
• To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs.

Education Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Travel: up to 25%

Additional Information

Time Type:

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Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.