Technical Inside Sales Specialist

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Technical Inside Sales Specialist with FCX Performance/Simone, you will provide customer service expertise on a technical level. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

Benefits

In addition to competitive pay and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:

• A LASTING CAREER – Career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it’s called work for a reason but have fun in the process
• Join a local team with company backing
  
  

Essential Functions & Responsibilities

• Provide customer service expertise.
• Sell, recommend products on a technical level.
• Able to meet with customers, and others internally to sell flow control and heat tracing products.
• Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers’ orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Promotes and maintains effective working relationships with suppliers and customers
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
• Maximizes gross margin by providing superior service, problem solving, and technical expertise.
• Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
• Other duties as assigned by Management.
  

Essential Physical Functions/Equipment Used

• Able to operate standard office equipment, namely computer, multi-line VoIP phone system, printer/copier/scanner and other equipment as needed.
• Must be able to sit for long periods of time while viewing computer screen.
• Previous experience with Prophet21 (P21) or similar CRM/ERP systems.
  
  

Preferred Education/Experience

• Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 5 years’ experience in an Customer Service/Application Engineer role with an Industrial Distributor preferred.
• Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired.
  
  

Work Environment

• Modern, multi-function office environment.
• Normal working hours are 7:30am to 4:30pm, Monday through Friday; Additional hours as needed.
  
  

In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is [$29 - $33/hr] depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc.).

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.