What are the responsibilities and job description for the Strategic Account Contract Compliance Manager position at Applied Industrial Technologies?
Duties
As the Strategic (National) Account Contract Compliance Manager, you will manage the relationship between Applied service centers and customer plants within a defined geography in terms of customer service, quality assurance, increased efficiency and communication. Duties include, but are not limited to:
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
As the Strategic (National) Account Contract Compliance Manager, you will manage the relationship between Applied service centers and customer plants within a defined geography in terms of customer service, quality assurance, increased efficiency and communication. Duties include, but are not limited to:
- Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied’s Service Centers
- Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer
- Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
- Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities
- Manage assigned large protein producer and Applied’s service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
- Work with vendors to secure additional pricing advantages and efficient sourcing of products and services
- Provide excellent follow-up and follow-through on all issues within geographic territory
- Implement and mandate compliance best practices for large protein producer
- Streamline communication processes within large protein producer
- Perform and report results of large protein producer Plant Quality Audits
- Analyze results of Applied Service Center and customer Plant Quarterly reviews
- Document issues and lessons learned for future reference
- Coach, train, and mentor Applied associates who service account
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.