What are the responsibilities and job description for the Service Center Manager position at Applied Industrial Technologies?
Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Madison, WI!
In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.
Job Responsibilities
As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your Specific Duties In This Role Will Include
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.
Job Responsibilities
As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your Specific Duties In This Role Will Include
- Managing internal service center operations to meet/exceed P&L objectives
- Championing the development of leadership competencies that drive individual and team goals
- Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
- Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
- Hiring, training, and developing service center personnel
- Assisting account managers in the identification, acquisition, and retention of customers
- Managing inventory, receivables, expenses, and profit/loss accounting
- Reviewing and completing monthly reports as well as overseeing petty cash balancing
- Ensuring that customer relations are maintained at a high level
- Utilizing key metrics to evaluate and recommend best practices for operations
- Managing vendor relationships
- Creating a positive, dynamic, and fun work environment
- 2 years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our ordering system
- Industrial sales/distribution experience preferred
- Service center experience preferred
- ERP/SAP experience preferred
- Analytical & problem solving skills
- Excellent verbal and written communication
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.