Technical Sales & Service Rep

Position Summary:

A Technical Sales & Service Representative (TSSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The TSSR is an integral part of the Applied sales team and interacts with Applied’s customers by providing them with information to address inquiries regarding products and services.

Essential Functions & Responsibilities:

• Sell company products and services to customers by processing orders, price, and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing a variety of proprietary and vendor -supplied tools/software.
• Responds to customer inquiries.
• Processes customers’ orders and send order acknowledgements.
• Review customer purchase orders for special conditions/documentation
• Check availability and verify ship dates.
• Increase order size by suggesting related items, explaining features, and checking customer’s buying history.
• Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner.
• Locate products and create purchase orders.
• Follow-up with vendors to ensure timely delivery.
• Promote and maintain effective working relationships with suppliers and customers
• Negotiate pricing and delivery with vendors when necessary.
• Work closely with Outside Salesman in soliciting business, executing order transactions, and maintaining superior customer service levels.
• Communicate effectively and participate positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)
• Achieve and maintain rapport with customers and works to give them the best possible service.
• This is done through a combination of problem-solving skills, attention to detail, and developing a friendly but professional relationship with customers.
• Maximize gross margin by ensuring superior service, problem solving, and technical expertise.
• Resolve customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
• Review open customer order reports and acts on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
• Maintain Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.
• Other duties as assigned by Management.

Preferred Education/Experience:

• Bachelor’s Degree preferred, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 3-5 years’ experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor preferred.
• You’ll work hands-on with industrial products, collaborate with outside sales and vendors, and manage customer orders inside our ERP system.
• If you’re confident navigating systems like SAP to track orders, pricing, availability, and reporting — you’ll hit the ground running.

Previous experience with sizing and selection of:

• Industrial & Hydraulic Hose
• Power Transmission Products
• Lightweight and Heavyweight Conveyor Belts

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.