What are the responsibilities and job description for the Customer Service Representative position at Applied Industrial Technologies and Careers?
POSITION SUMMARY
Maintains a productive office environment by keeping the supplies ordered, office machines operating properly, answering phones and directing callers to the proper individuals, answering questions, maintaining files and preparing reports for internal and corporate needs.
ESSENTIAL FUNCTIONS
- Receives requests for quotes, orders and lead times from customers.
- Makes quotations on standard items, writes orders, and relays pertinent information to customers.
- Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers. Additionally assists with shipping and receiving as needed.
- Maintain branch records.
- Services both phone and walk-in customers.
- Check customer and vendor information, stock status information, and order entry.
- Assists outside sales reps as needed and assigned.
- Works with Credit Department.
- Assists in managing inventory.
- Communicates with vendors, corporate and other branch offices.
- Resolves customer complaints within their authority range..
- Assists with shipping and receiving.
- Orders office supplies and supports general manager/operations manager as needed.
- Provides leads to outside sales reps.
- Quotes both components and repairs.
- Identifies leads.
ESSENTIAL FUNCTIONS
- Performs a variety of administrative functions; schedules appointments, gives information to callers, and distributes mail.
- Composes memos, research and creates presentations, generate reports, and handle multiple projects.
- Sets priorities and procedures for accomplishing work.
- Responds independently to routine correspondence for manager. Maintains confidentiality and recommends solutions or actions required.
- Makes travel arrangements and prepares itineraries.
- ISO Coordinator responsibilities as assigned.
- Back-up to answer telephones.
- Assists with all invoicing.
- Assists in branch inventory, shipping and receiving.
- Maintains files, freight bills and petty cash.
POSITION QUALIFICATIONS – SKILLS AND ABILITIES
Experience should demonstrate proficiencies in the following areas:
- Ability to perform work accurately and thoroughly.
- Accept responsibility for his/her actions.
- Accept constructive criticism without becoming defensive.
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Proper listening, oral and written skills and command of the English language.
- Must possess a high degree of organization.
- Ability to pay attention to details.
- Must have strong administrative skills.
- Able to complete assigned tasks under stressful situations.
Education: High School Graduate or equivalent
Experience: Three years administrative and/or hydraulic experience or equivalent, hands on customer service or mechanical experience in hydraulics or related field
Computer Skills: Must be proficient in Microsoft Word, Excel, and Outlook
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.