Customer Account Representative/PACE

Bay Advanced Technologies, an Applied Fluid Power subsidiary of Applied Industrial Technologies, is currently looking for a Customer Account Representative/PACE to join our team in Austin, TX. If you’re outgoing, customer focused, and think you have what it takes – Apply Today!

Come for the Job. Stay for the career.

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

Benefits

In addition to competitive pay including bonus opportunities, and all the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER – Career paths are available in customer service, operations, sales or management.
• Great work / life balance.
• Join a local team with company backing.
  
  

Your Role

Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of PACE inventory, all customer order transactions, and customer order inquires with minimal direct supervision. This will be accomplished by utilizing the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures. Direct and frequent interaction with the Field Sales Representative responsible for the accounts, including joint customer visits and contract pricing and inventory management. Serve as the contact for all PACE related functions.

Position Responsibilities

• Work with our largest customer to manage supply of product to support a consigned inventory program
• Coordinate with internal shipping logistics department to ensure customer satisfaction is met
• Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations
• Coordinate directly with customer representatives to resolve inventory issues and ensure customer satisfaction
• Perform PACE Cycle count electronically. This is typically done weekly to allow all parts to be counted up to 2 times per year. For this responsibility you will work directly with the customer and our Materials Manager
• Process sales orders for parts used by the customer, which we call PACE pulls
• Check price and stock per customer request, as required
• Interact with Outside Sales regarding contract quotes, as required
• Check Voice mail messages and respond to customers
• Expedite PACE released parts that have back orders with the purchasing and production team
• Create and manage the PACE back order report daily
• Provide tracking information and/or proof of delivery when requested by the customer
  
  

Essential Skills And Experience

• 2-4 years of work experience in a related field.
• General knowledge of sales order processing and standard inventory practices
• High percentage of work is computer related working with our ERP, Customer ERP and Excel
• Good computer skills, with knowledge of Windows, Outlook, Internet Explorer, and Adobe including good keyboarding skills
• Advanced Excel knowledge and proficiency
  
  

If you have the ability to deal with customers on phones and in person, have excellent interpersonal and communication skills, are dependable and a self-starter with the ability to work independently – this job may be for you!

You are required to have a High School Diploma or GED for this position. However, an Associates Degree is preferred.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.