What are the responsibilities and job description for the Customer Service Technician position at Applied Engineering?
Summary/Objective: This position is the customer point of contact and presents a positive face of AE and TFC while representing /communicating with customer. Enters and maintains customer requirements from EDI and other forms into M1 and Forecast module. Address/resolve issues or inquiries while keeping customer informed of order status.
Duties and Responsibilities:
- Extract or collect purchase order/contract from customer portal or email.
- Confirm delivery requested is consistent with lead times quoted and current capacity, pricing is correct, insures compliance with flow down requirements and identifies new requirements that need to be addressed.
- Convert purchase order/contract request into an internal production lot reflective of the requirements requested in purchase order.
- Reviews/analyzes customer forecast/demand to aid in managing capacity and scheduling a successful plan to achieve customer requirements.
- Monitors production and schedules shipments / routing according to customer demands, customer location, and business situation, aligning/directing shipment departures.
- Prepares documentation for export shipments assuring compliance with US Export laws.
- Coordinate new product introductions with the new part team
- Enters / Maintains Part and Customer Information: Accurately and timely enters and maintains part, routing, and customer information in M1 or Epicor.
- Revises production schedules as required due to order changes, labor/material shortages, capacity constraints, unexpected situations, and collaborates with plant management personnel to develop a contingency plan.
- Applies the cost vs. benefit concept when making decisions on how resources are being allocated and / or consumed.
- Support other Duties as assigned.
Skills and Specifications:
- Four year degree and/or relevant work experience in a manufacturing sales environment.
- Must possess excellent organizational skills, and problem solving/analysis abilities
- The ability to teach and train others in a coach or mentor role as needed
- Must possess strong computer skills including Microsoft Office Suite and Customer Internet Portals
Post-offer drug screen and background checks are required
Other Information:
APPLIED ENGINEERING, INC. IS AN EEO/AA EMPLOYER.
APPLIED ENGINEERING, INC. OFFERS COMPETITIVE WAGES AND BENEFITS
This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law.