Occupational Health Specialist

This position provides front line support for Ai’s clinical processes, which includes but not limited to in/outbound calling to schedule candidates for testing (drug, breath & alcohol, and physical exams), requesting and coordinating the retrieval of results from clinics, and/or assisting in the general data and file management of Ai’s clinical programs.

This position includes the following responsibilities. Other duties may be assigned to meet business needs.

• Perform data entry and/or data file management using word processing, spreadsheet or database commands across one or more business units and format material as required
• Creation of client paperwork and reports using Microsoft Office Outlook, Word, Excel, MicroStrategy, and Adobe Acrobat Pro
• Client, applicant and vendor interaction via phone and email
• Provides timely updates and assistance that enables teams to provide professional communications to the client
• Performs analysis and identifies potential problems or discrepancies prior to contacting clients, applicants or vendors
• Identify exceptions to the standard operating procedures of the position and escalate them as necessary
• Consistently meet the established daily unit quota for the position based on the services being performed
• Produce quality output and accuracy/error rate within thresholds defined by the position, with and without direct supervision
• Work accurately and effectively as a team contributor on all assignments
• Basic clerical duties
Qualification/ Requirements
• Computer literate with a working knowledge of Microsoft Office Outlook, Word, Excel and Adobe Acrobat Pro
• Ability to convey information clearly and concisely using appropriate grammar, spelling and punctuation in computer systems and in written and verbal correspondence
• Must present a helpful demeanor, customer service orientation and demonstrate the ability to be a contributing team member in a fast paced, ever changing environment
• Handle multiple projects with changing priorities, while working both independently and as part of a team
• Effective communicator with the ability to follow both oral and written instructions
• Strong organizational and follow through skills and particularly strong attention to detail
• Properly handle confidential information and records
• Strong keyboard skills (60 WPM, 95% accuracy)
Supervisory Responsibility
• This position has no supervisory responsibilities.

Position Type/Expected Hours of Work

• The position is a full time position
• The employee must be available and present for predetermined 8 hour shifts between the hours of 8:00 a.m. to 8:00 p.m., MF, and must work 37.5 hours each week to maintain fulltime status.
• Some flexibility in hours is permitted. Part time employment may also be considered if agreed upon in advance with management
Travel
• No travel requirements for this position
Education/Training/Experience
• High School Education or GED equivalent