Office Administrator

Key Responsibilities

Administrative Duties:

Answer and direct phone calls, emails, and customer inquiries in a professional manner

Manage scheduling, service appointments, and follow-up calls

Maintain accurate records, files, and documentation (sales, service, and inventory)

Prepare invoices, process payments, and handle basic bookkeeping tasks

Support management with reporting, data entry, and other administrative tasks

Order office supplies and assist with vendor coordination

Sales & Customer Service:

Greet customers in the showroom or by phone, providing knowledgeable assistance with appliance sales

Understand and communicate product features, warranties, and financing options

Prepare quotes, sales orders, and track customer purchases

Assist in maintaining showroom displays, signage, and product promotions

Follow up with leads and nurture customer relationships to drive repeat business

Collaborate with service technicians and delivery staff to ensure a smooth customer experience

Previous experience in office administration, sales, or customer service (appliance or retail industry a plus)

Strong organizational and multitasking skills

Excellent written and verbal communication abilities

Proficiency with Microsoft Office (Word, Excel, Outlook) and POS or CRM systems

Ability to work independently while supporting a team environment

Preferred Skills

Strong problem-solving and customer service mindset

Organization and time management

Scheduling and calendar management

Professional phone and email etiquette

Customer service and client relations

Clear verbal and written communication

Conflict resolution and problem-so

Attention to detail

Multitasking under pressure

Adaptability and flexibility

Initiative and problem-solving

Confidentiality and discretion

Teamwork with ability to work independently

Schedule & Compensation

Full-time, on-site position

Includes base pay plus commission/bonus opportunities for appliance sales