IT Specialist

Applewood Plumbing Heating & Electric once again ranks as one of the Denver Post's Top Workplaces! Having been honored 12 times with the Top Workplace designation, Applewood is the premier residential service company in Denver. We are honored to have been recognized through survey results from our own employees in the areas of employee appreciation, leadership, values, ethics, pay, benefits and more.

Applewood is seeking talented and ambitious candidates to join our team as an IT Specialist. This is your opportunity to grow your skills with an established company that is expanding the use of technology to enhance the customer experience and improve company results. As part of our recent companywide Field Service Manager Software (FMS) and Customer Relationship Management (CRM) upgrade to ServiceTitan, you will help us maximize efficiencies and ensure we fully leverage this new technology. You will also assess and coordinate issues requiring escalation to (or support from) our managed IT service provider for resolution.

The Amazing Benefits We Offer:
• Hourly compensation: $24.60 - $36.50 per hour
• Professional office environment located in the Highlands neighborhood of Denver, offering a central location surrounded by trendy restaurants, beautiful parks, and numerous options for breaks and after-work activities
• 100% paid medical premiums for you AND your family!
• 401K Plan with company match
• Tuition reimbursement up to $5250 annually
• Dental & vision Insurance
• Life & disability insurance
• Paid holidays and vacations
• Health & wellness program
• Amazing employee appreciation events
• Paid training & on-going training to help you SUCCEED

The Responsibilities:

Reporting to the Manager of Business Support Services, you will apply your technical knowledge to promptly and efficiently resolve computer issues and assist with various IT projects and tasks.
Responsibilities include:
• Researching technology issues to understand and resolve them and explain solutions in an easy-to-understand manner
• In-house software maintenance (O365 Admin) and support
• Mobile Device Management (MDM) including iPhone/iPad set-up and maintenance
• Troubleshooting CRM (ServiceTitan) problems and errors
• Performing onboarding and offboarding procedures
• Providing phone system and network support
• Ensuring quick and effective response times to resolve requests

You are a problem solver, initiative-taker, and knowledgeable, personable resource for our end users—many of whom have limited experience with technology and need additional guidance.

This is a full-time on-site position. At times you will need to dial-in (during off-hours) to troubleshoot and fix issues.

Other duties include but are not limited to:

• Organizing cable and wiring
• Managing the setup of workstations in different locations (which may require crawling into small spaces)
• Assisting the Manager of Business Support Services with non-IT-related activities and tasks for office and building support.

The Right Candidate Will Meet the Following Requirements:

• Have an associate’s degree and have (or be pursuing) a bachelor’s degree from an accredited college/university in business management information systems, computer science, or another technology related-field. However, candidates with “real world” and on-the-job experience will also be considered.
• Excellent communication, organization, attention to detail, and time management skills
• A strong sense of teamwork, ability to multi-task, and a strong work ethic
• Must be able to pass a drug screening
• CompTIA or other industry certifications (preferred but not required)
• Full-time, on-site position, M-F 6:00 A.M. to 2:30 P.M.

Remember the best time to find a GREAT job is when you have a good job!

Why Wait? Don't Wait. . . Apply Today!

Please give us a call at 303-328-3095 or email us at employment@ApplewoodFixIt.com.