Resident Services Coordinator

Resident Services Coordinator – Full-Time

Linden Towers, Springfield, MA

Salary Range:$24.00 to $26.00 Hourly

POSITION SUMMARY

Responsible for the coordination of health and community-related services to provide a quality living experience for residents in assigned properties managed by Appleton Corporation.

 ESSENTIAL JOB FUNCTIONS

• Promote and encourage the maintenance and growth of a diverse population of elders’/residents’ independence by teaching and empowering elders/residents to their highest level of functioning.
• Assist the elders/residents in accessing community services i.e., transportation, meals-on-wheels, mental health counseling, home care services, certified services, and SNAP benefits.
• Plan and assist health wellness social events for elders/residents; i.e., picnics, parties, special events, annual RAD, etc.
• Host health seminars and health clinics every month; such as blood pressure screening, blood sugar, nutritional, etc. to increase elder/residents awareness – utilizing necessary professionals.
• Outreach to community agencies to acquire knowledge of local community resources.
• Receive resident referrals regarding lease violations and services needed to assist residents to remain in their units and be lease compliant.
• Make apartment visits to elders/residents, as necessary.
• Monitor health and well-being of all elders/residents, as required. Be involved in family contacts, as necessary, for the purpose of resolving health-related problems of elders, when proper authorization has been obtained.
• Provide reports regarding day-to-day services, any lease violations, and activities provided. 
• Attend all Appleton Corporation meetings, seminars, and trainings as required. Flexibility required to assist with related events at multiple sites as needed.
• Work in conjunction with and support of resident-run programs to ensure the success of the program.
• Coordinate annual vaccination clinics in conjunction with Director of Resident Services (DRS).
• Work in conjunction with Property Manager & DRS in processing Reasonable Accommodations.
• Operate within the parameters of the property's approved Rec/Rehab budget.
• Adhere to and operate within all Fair Housing Guidelines.
• Responsible for petty cash & reconciliations of cash advances.
• Attend 36 hours of training through MassHousing TAP program to obtain MARSCH certification as CRSC certified Resident Coordinator in Housing as required by HUD.
• Committed to working in a team-based environment.
• Continuously work to ensure the health and safety of residents, visitors, co-workers, vendors and self.

QUALIFICATIONS:

• Associates Degree in social services/gerontology or equivalent work experience. 
• Minimum of 1 year of relevant experience. 
• Excellent verbal and written communication skills 
• Knowledge of federal or state resources for the elderly and disabled.
• Bilingual required