What are the responsibilities and job description for the Office Support Specialist (Part-time/PRN) position at Appleseed Community Mental Health Center, Inc.?
Description
Appleseed Community Mental Health Center, Inc. – Ashland, OH
Appleseed Community Mental Health Center is seeking a flexible, organized, and customer-service focused individual to join our Support Staff team in a part-time/PRN Office Support Specialist role. This position is ideal for someone who enjoys variety in their workday and is interested in learning multiple front office functions within a behavioral health setting.
This position is guaranteed scheduled hours every Tuesday and Thursday from 8:00am–11:00am covering the front desk receptionist role. Additional hours are available based on agency needs, including assisting with medical records, intake support, scheduling, clerical projects, and coverage for staff call-offs or vacations. While weekly hours may vary, this position will not exceed 29 hours per week.
The Office Support Specialist is cross-trained in multiple front office departments and plays an important role in ensuring smooth daily operations and excellent customer service to clients, staff, and community members.
Schedule
Appleseed Community Mental Health Center, Inc. – Ashland, OH
Appleseed Community Mental Health Center is seeking a flexible, organized, and customer-service focused individual to join our Support Staff team in a part-time/PRN Office Support Specialist role. This position is ideal for someone who enjoys variety in their workday and is interested in learning multiple front office functions within a behavioral health setting.
This position is guaranteed scheduled hours every Tuesday and Thursday from 8:00am–11:00am covering the front desk receptionist role. Additional hours are available based on agency needs, including assisting with medical records, intake support, scheduling, clerical projects, and coverage for staff call-offs or vacations. While weekly hours may vary, this position will not exceed 29 hours per week.
The Office Support Specialist is cross-trained in multiple front office departments and plays an important role in ensuring smooth daily operations and excellent customer service to clients, staff, and community members.
Schedule
- Guaranteed Schedule:
- Tuesday & Thursday: 8:00am–11:00am
- Additional PRN/Part-Time hours may be offered based on:
- Staff call-offs or vacation coverage
- Front office support needs
- Clerical and administrative projects
- Medical records and intake assistance
- Maximum of 29 hours per week
- Greet clients and visitors in a courteous and professional manner
- Answer and route incoming phone calls
- Schedule, cancel, and reschedule appointments
- Collect and receipt payments accurately
- Verify and update client demographic, insurance, and financial information
- Assist with appointment reminder calls
- Support medical records functions including scanning, filing, chart preparation, and records requests
- Assist intake and front office staff with administrative tasks and client registration processes
- Prepare and organize documents for clinical and medical staff
- Provide coverage for front desk operations as needed
- Maintain professionalism and confidentiality in accordance with HIPAA regulations
- Assist with special projects and other duties as assigned
- High school diploma required
- Previous clerical, receptionist, customer service, or medical office experience preferred
- Strong communication and organizational skills
- Ability to multitask and adapt to changing priorities
- Comfortable learning multiple job functions and agency systems
- Basic computer knowledge including Microsoft Word and Excel
- Ability to work independently and as part of a team
- Ability to maintain confidentiality and professionalism at all times
- Flexible supplemental hours
- Opportunity to learn multiple areas within healthcare administration
- Supportive team environment
- Valuable experience in behavioral health operations
- Potential for future growth opportunities within the agency