Customer Service Desk Associate

Job Summary

A direct hire opportunity is available for a Customer Service Desk Associate in Torrance, CA. This customer service role supports travelers by assisting with reservations, travel inquiries, schedule changes, documentation, and service-related questions.

This position is a strong fit for a customer-focused professional who enjoys helping people, communicating clearly, and working in a fast-paced service environment. The role offers the opportunity to join a professional, team-oriented workplace where accuracy, courtesy, dependability, and high-quality customer care are valued. Candidates can expect a supportive environment with clear procedures, collaborative team members, and leadership focused on service excellence.

Key Responsibilities

- Assist customers with booking, modifying, and managing travel arrangements.
- Respond to inquiries regarding flights, reservations, schedules, fares, baggage, and other travel-related services.
- Provide accurate information and resolve customer concerns in a professional, timely, and courteous manner.
- Promote available services while maintaining a positive customer experience.
- Maintain accurate customer records, reservation details, and travel-related documentation.
- Perform data entry and general administrative duties to support daily operations.

Compensation and Benefits

- Salary Range: $47,000 to $50,100 per year.
- Job Type: Direct Hire.
- Schedule: Full-Time.
- Work Schedule: Must be available to work 8-hour shifts, including weekends and holidays.
- Location: Torrance, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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