What are the responsibilities and job description for the Customer Care Representative position at AppleOne?
We are hiring customer support professionals to handle high-volume inbound calls related to benefits, eligibility, and claims. You do not need prior health insurance or prior authorization experience; we will train the right person. Strong communication and follow through are key.
What you’ll do
What you bring
Training
Schedule
Additional details
Interested candidates should apply now. We will reach out with next steps.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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What you’ll do
- Handle inbound member and provider calls
- Answer questions related to benefits, eligibility, provider contracts, and claims
- Research issues and provide clear solutions
- Document conversations and outcomes accurately
- Coordinate with internal partners to resolve requests quickly
- Use company systems to gather and update information
What you bring
- Inbound call center experience strongly preferred
- Customer service experience required
- Health insurance or prior authorization knowledge helpful, not required
- Strong written and verbal communication
- Comfortable in a fast-paced environment
- Detail-oriented with solid follow through
Training
- Monday to Friday, 9a to 5:30p EST / 8a to 4:30p CST
- Up to 6 weeks; typical release after 5 weeks
- Mix of onsite and virtual
- Week 1 and final week supported onsite; remaining weeks virtual
- Equipment provided
Schedule
- Monday to Friday, consistent weekly schedule
- Must be available to work between 8a and 8p EST
- Must be available to work MLK Day, 1/19/2026
- No PTO during Q1 outside of serious exceptions
Additional details
- Phone-only role
- Group interviews required between 11/10 and 11/14 (date TBD)
Interested candidates should apply now. We will reach out with next steps.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
