What are the responsibilities and job description for the Collections Specialist position at AppleOne Technical Staffing?
We are looking for a Bilingual Collector (English/Portuguese required) in Maitland, FL!
Location: 100% onsite near Maitland/Winter Park – zip code 32751
Pay: $18/hour with bonuses
(Bonuses are available after conversion to perm and being 90 days on payroll. We pay bonus to all collectors 25% of late fees collected to accounts 11 to 60 days delinquent and 50% of late fees collected to accounts 61 days delinquent. Average $400 - $800 in Bonus per month!)
Type: Temp to perm
Languages needed: English/Portuguese required
Schedule: Mon 11:00 – 7:00 // Tue – Fri 9 – 5
Details: Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Responsibilities:
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Requirements:
• 1 year of experience in Collections ideally
• Strong customer service experience – outbound calls
Salary : $18