What are the responsibilities and job description for the JCampus/JPAMS Client Support position at AppleOne Employment Services?
- Location: Shreveport-Bossier Area
- Schedule: Monday–Friday, 7:30 AM – 4:30 PM
- Salary: $45,000 annually Benefits
- Employment Type: Full-Time
Hands-on experience with JPAMS or JCAMPUS software (used by education systems in Louisiana and Mississippi)
Resume must clearly reflect JPAMS or JCAMPUS knowledge
Strong technical troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently and as part of a team
High attention to detail and organizational skills
Must pass background check and drug screening (EEOC compliant)
About The Role
We are seeking a Customer Support Specialist with expertise in JPAMS or JCAMPUS software to provide exceptional support to education systems across Louisiana and Mississippi. This role is ideal for someone who understands school management systems and enjoys helping clients resolve technical issues quickly and effectively.
Key Responsibilities
Provide technical support and troubleshooting for JPAMS/JCAMPUS users
Assist school staff with software navigation, data entry, and reporting
Respond to inquiries via phone, email, and remote sessions
Document issues and resolutions accurately in the support system
Collaborate with internal teams to escalate and resolve complex problems
Deliver training and guidance to clients as needed
Why Join Us?
Competitive salary of $45K annually
Full benefits package
Stable weekday schedule – Monday through Friday
Opportunity to work with leading education software in Louisiana and Mississippi
Supportive team environment focused on growth and success
Ready to Apply?
If you have JPAMS or JCAMPUS experience and want to build a rewarding career in education technology support, apply today and join our team!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $45,000