What are the responsibilities and job description for the Customer Service Rep–Gas & Electric position at AppleOne Employment Services?
Job Summary
A professional services organization is seeking a Remote Customer Service Rep, Gas & Electric for a full-time, long-term temporary assignment supporting residential and commercial utility customers. This role is ideal for a dependable customer service professional who enjoys helping people, resolving account questions, and working in a fast-paced inbound call center environment.
As a Customer Service Representative, you will assist customers with natural gas and electric service inquiries, billing questions, payment arrangements, service requests, and account updates. This opportunity offers the ability to work from home while being part of a structured, team-oriented environment with training, coaching, supportive leadership, and clear service procedures to help you succeed.
Candidates must live within 40 miles of Canonsburg, PA, and be able to report onsite when remote work is not possible.
Key Responsibilities
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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A professional services organization is seeking a Remote Customer Service Rep, Gas & Electric for a full-time, long-term temporary assignment supporting residential and commercial utility customers. This role is ideal for a dependable customer service professional who enjoys helping people, resolving account questions, and working in a fast-paced inbound call center environment.
As a Customer Service Representative, you will assist customers with natural gas and electric service inquiries, billing questions, payment arrangements, service requests, and account updates. This opportunity offers the ability to work from home while being part of a structured, team-oriented environment with training, coaching, supportive leadership, and clear service procedures to help you succeed.
Candidates must live within 40 miles of Canonsburg, PA, and be able to report onsite when remote work is not possible.
Key Responsibilities
- Answer a high volume of inbound customer calls in a courteous, professional, and helpful manner.
- Assist residential and commercial customers with billing questions, account inquiries, payment arrangements, and service-related requests.
- Process new service, transfers, disconnections, account updates, and other utility service transactions.
- Provide accurate information regarding natural gas and electric services, customer programs, company policies, and service procedures.
- Document customer interactions, account changes, and service requests accurately in company systems.
- Escalate complex issues, coordinate with internal departments, and support customers during outages or service interruptions.
- Pay rate: $24.00 per hour.
- Job type: Full-time, long-term temporary assignment.
- Assignment length: No specific end date currently provided.
- Work location: Remote work-from-home opportunity.
- Location requirement: Must live within 40 miles of Canonsburg, PA.
- Onsite requirement: Occasional onsite attendance may be required when employees are unable to work from home.
- Transportation requirement: Must be able to commute to the Canonsburg location when necessary.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $24