General Manager Burger King (Sturbridge, MA)

POSITION TITLE: RESTAURANT GENERAL MANAGER

DEPARTMENT: BURGER KING

REPORTS TO: DISTRICT MANAGER

FLSA: EXEMPT / SALARIED

POSITION SUMMARY:

Applegreen USA is in a rapid growth phase and is seeking to recruit a Restaurant General Manager for one of our Burger King locations. The Restaurant General Manager Is the operations leader of the restaurant focused on profitability, guest, people, and operations. The GM has overall responsibility for managing the daily operations of a single restaurant. The GM operates under the direction of the District Manager and directly manages a team of Assistant Managers, Hourly Shift Leaders, and Crew Members.

KEY RESPONSIBILITIES:

• The GM has overall responsibility for managing the daily operations of a single restaurant.

• Has primary accountability for the restaurant profit and loss (P&L) and actively manages towards desired financial outcomes.

• Drives sales through proactive guest service, people development and operations management

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.

• Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns.

• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives.

• Inspires the restaurant team by effectively managing individual and team recognition programs.

• Provides coaching and feedback to all direct reports to increase the restaurant team’s capabilities and raise restaurant performance.

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.

• Enforces compliance with government regulations, employment laws and BKC policies while upholding operational and brand standards.

• Performs duties of the Assistant Manager and Hourly Shift Lead when necessary

• Trains and develops crew members.

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS:

• Must be at least eighteen (18) years of age.

• Strong understanding of P&L management and drivers of restaurant profitability

• Intermediate knowledge of Microsoft Office, including Teams, Excel and Outlook.

• Ability to prioritize own and others’ work and time to meet deadlines and objectives.

• Demonstrated leadership skills and understanding of guest service principles.

• Available to work evenings, weekends and holidays to meet the needs of the business.

• Ability to work flexible schedule including days, nights, evenings, weekends, and holidays to meet the needs of the business.

• Comfortable working in a fast-paced environment

• Ability to interact in a positive and professional manner with guests and coworkers.

• Willingness to learn all areas of restaurant operations & work multiple stations.

• High School Diploma or GED

• 1-2 years of previous quick service restaurant experience, experience in management preferred.

• Previous supervisory experience required.

• Ability to traverse all parts of the restaurant quickly.

• Frequent standing for long periods of time

• Must be able to lift 25-50 pounds at times.