What are the responsibilities and job description for the General Manager - Convenience Store (Cromer Rd) position at Applegreen (US) Welcome Centers?
POSITION TITLE: CONVENIENCE STORE GENERAL MANAGER
DEPARTMENT: EXPRESS LANE / PITT STOP SOUTH CAROLINA
REPORTS TO: DISTRICT MANAGER
FLSA: EXEMPT / SALARY
Position Summary
As a Convenience Store General Manager, you will have the opportunity to create and maintain an exceptional store experience for your guests. This is a salaried/exempt position and typically reports to the District Manager. The Convenience Store Manager will oversee a retail location’s staff and activities to achieve a profitable store location. The Store Manager will be responsible for the day to day running of the store including stock control, overheads, staff, gross profit, and reporting.
Duties/Responsibilities
DEPARTMENT: EXPRESS LANE / PITT STOP SOUTH CAROLINA
REPORTS TO: DISTRICT MANAGER
FLSA: EXEMPT / SALARY
Position Summary
As a Convenience Store General Manager, you will have the opportunity to create and maintain an exceptional store experience for your guests. This is a salaried/exempt position and typically reports to the District Manager. The Convenience Store Manager will oversee a retail location’s staff and activities to achieve a profitable store location. The Store Manager will be responsible for the day to day running of the store including stock control, overheads, staff, gross profit, and reporting.
Duties/Responsibilities
- Staff management: interview, selection, and training of all staff for the retail location.
- Organizes and oversees the schedules and work of staff.
- Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
- Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service.
- Holds regular communication meetings with staff to ensure all plans are carried out.
- Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
- Ensures inventory data is correct by performing spot inventory counts and checks.
- Collaborates with regional managers to develop, coordinate, and identify cost-effective advertising and hiring strategies.
- Ensures that the store always looks clean and inviting.
- Achieve Gross Profit Margin, Net Margin and Sales Targets as agreed with District Managers
- Performs other related duties as assigned.
- Must be at least eighteen (18) years of age.
- Excellent verbal and written communication skills
- Strong leadership and management skills with ability to motivate staff.
- Experience working to targets, KPI’s and measurements.
- Understanding of P&L and financials
- Excellent customer service abilities and positive attitude
- Flexible and open schedule
- High School/GED required.
- Customer service experience required.
- Retail management experience highly preferred
- Ability to work flexible hours including days, evenings, weekends and holidays to meet the needs of the business.
- Intermediate knowledge of Microsoft Office, including Teams, Excel and Outlook
- Frequent standing for long periods of time
- Must be able to lift 25-50 pounds at times.