What are the responsibilities and job description for the Guest Service Representative position at Applebrook RV Parks?
About the Job:
We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.
Key Responsibilities:
- Greeting and checking-in/out guests
- Answering phones and supporting guests or potential guests.
- Work with maintenance staff to resolve any issues.
- Quickly address any guest inquiries or concerns with speed and professionalism.
- Assist with on-site convenience and souvenir store.
- Manage cash and perform minor accounting.
- Other job-related duties or special projects as assigned.
Required Skills/Experience:
- A minimum of 1 to 2 years of customer service, hotel or retail experience.
- Highschool graduate or GED required.
- Proficient with email communication.
- A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility.
- Motivation and dedication to serving customers and a job well done.
- Able to work with minimal supervision.
- Able to work approximately 20 -24 hours each week including some weekends.
- Must be within commuting distance to the property
Physical Requirements*:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to stand, walk, stoop, kneel, bend, and reach periodically | Visually look at a computer for extended periods | Able to sit and use the computer for hours at a time | Subject to environmental conditions, work activities can occur inside and outside | Repetitive hand motions, such as typing | Able to safely lift, pull and push up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Applebrook Homes is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.