What are the responsibilities and job description for the Host/ Hostess position at Applebee's?
SUMMARY
Welcome all guests to the restaurant in a friendly and hospitable manner, exceeding guests’ expectations. Greeting and seating all guests in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
- Demonstrates the ability to make all guests feel welcome by greeting them with a smile in a pleasant, genuine and hospitable manner.
- Displays the ability to make polite conversation with guests.
- Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
- Prepares lobby and front host stands for guests’ arrival, assuring it is neat and orderly.
- Retrieves menus from all serving stations and sets up front for guest arrivals.
- Displays the daily specials.
- Stocks placemats, toothpicks, menus and mints whenever required.
- Places plates and silverware on tables as needed.
- Answers phones in a prompt, enthusiastic and professional manner.
- Greets all guests with a smile.
- Checks seating chart first, then escorts guests to available tables in a friendly manner.
- Records and writes names on the waiting list.
- Explains menu items using suggestive selling techniques.
- Coordinates traffic flow in the lounge and dinning room areas.
- Maintains cleanliness and neatness of the lobby, restrooms, host/hostess station and menus.
- Inquires about guest satisfaction upon their departure.
- Thanks guest for visiting, inquires into their experience, and invites guest to return again.
- Sells gift certificates as needed.
- Provide 100% guest satisfaction through exceptional service.
- Responsible for collecting all funds for carryout orders and gift certificate sales.
- Safe and careful handling of cash, gift certificates, and charge receipts.
- Abides by the restaurants standards, policies, procedures, and safety rules at all times.
- Reports to work on time, well groomed and properly attired.
- Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
- Maintains confidentiality of all trade secretes, keeping all recipes, policies and procedures confidential.
- All other duties as assigned.
QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to deal with change, delays or unexpected events.
- Ability to work in a team and perform well independently, meeting position requirements without constant supervision.
- Must display a high level of professionalism and customer service.
- Strong interpersonal skills.
- Ability to handle a fast-pace, high-demand atmosphere in a responsible manner.
Job Types: Full-time, Part-time
Work Location: In person
