Senior Operations Manager, Marcom LA

Marcom LA is Apple’s Global Marketing Communications group creating and overseeing the world-class marketing and advertising driving Apple's rapidly-growing Services sector including Apple Sports, Apple Music, App Store, Apple Pay, Apple Arcade, Apple News, Apple Books, Apple Podcasts, Apple Maps, iCloud, Creator Studio and more. Whether we’re launching the Apple Music Super Bowl Halftime Show, introducing Messi to MLS, sharing the next generation of games in the App Store, or celebrating the seamless joy of using Apple Pay, Marcom LA’s mission is to build brand love for Apple every day. We do that with inspiring creative, a culture-first mindset, and the belief our Services make our incredible Apple devices even better. Our Operations team manages Business Operations, Project Management, Financial prioritization and Resource Management for Marcom LA. This role reports to the Managing Director and collaborates cross-functionally to establishing internal processes and procedures to ensure that the Marcom team is functioning effectively. This role leads operations, including managing Annual and Quarterly Planning designed to align resources and funding to strategic priorities, while leading a team, managing vendors and freelance talent infrastructure. The Senior Operations Manager also coordinates elements of personnel management including cultural initiatives, the performance review process, and staffing. Minimum Qualifications: 15 years relevant experience in managing the operations for a creative advertising agency or in-house creative department. 3 years of experience leading, motivating, mentoring, and developing a high-performing operations team. Demonstrated track record of managing operations with hands-on experience and proven ability of enhancing the strategic approach to planning and operations. Proven experience establishing and optimizing processes that streamline operations, increase efficiency, simplify workflows and elevate quality. Preferred Qualifications: Passionate about creating structure and processes that support the development of amazing work in a creative environment. Extraordinary communication and relationship skills, including the ability to collaborate cross-functionally both up and down within the organization. Effective at driving and managing change. Able to nimbly re-prioritize and adapt. Ability to keep large teams focused on common goals. Strong problem-solving skills and resourcefulness. Efficient and productive with excellent attention to detail. Ability to handle ambiguity with grace. Embrace inclusivity, collaboration and diversity. Bachelor’s degree