Program Manager, Salesforce Release Management & Governance

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our World Wide Sales Business Transformation group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. As a Program Manager for Release Management and Governance, you will own the operating model that keeps a multi-work-stream Salesforce program running as one coherent whole. You will set the standards, run the rhythms, manage the dependencies, and give leadership the visibility they need to make fast, confident decisions — from design through to technical deployment. You will be responsible for driving alignment at every level, from executive steering committees to detailed sprint reviews. You will bring structure without the burden of bureaucracy, operating with the understanding that the best program management is seamless and invisible. In this role, you will: Release & Delivery Governance - Own end-to-end program delivery across multiple work-streams, from discovery through design, development, testing, and technical deployment. - Define and enforce release milestones, program cadences, and delivery standards across all project teams. - Map and manage cross work-stream dependencies, ensuring integration points are identified, tracked, and coordinated before they become issues. - Identify, assess, and mitigate program-level risks, escalating clearly and early when leadership input is needed. Program Operations & Standards - Establish and maintain the program governance framework, including RAID logs, status reporting standards, decision-making processes, and tooling. - Create executive dashboards and program health reports that give leadership a clear, accurate picture at all times. - Administer internal tools and processes to drive consistency across all work-streams. - Conduct program retrospectives and ensure lessons learned are captured and applied. Continuous Improvement & Team Development - Leverage AI and other tools to improve planning, reporting, and delivery efficiency across the PMO. - Drive process innovation across the program by identifying inefficiencies, reducing complexity, and building for scale. - Mentor project managers and team leads, fostering a culture of accountability, collaboration, and continuous improvement. Minimum Qualifications: Typically requires a minimum of 8 years of related experience Bachelor’s degree or equivalent experience Background in project/program management or sales enablement across operations, Finance, corporate strategy, management consulting, and/or similar function Prior experience operating within or leading a Project Management Office (PMO), with a strong understanding of PMO governance, methodologies, and delivery standards. Strong analytical skills with a continuous process improvement mindset, including the ability to use data to tell a compelling story, drive root cause analysis, and extract actionable insights Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners Forward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solution Ability to plan, communicate, organize, and lead multiple simultaneous projects with competing priorities and timescales Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions Outstanding communication skills, including ability to craft value proposition for programs and articulate vision across various teams Preferred Qualifications: Experience with promotions, back margin, pricing, and incentives programs is preferred Solid understanding of Agile/Scrum delivery models; PMP or equivalent program management certification is a plus Experience with portfolio management tools Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions Forward-thinking approach and tenacity to anticipate risks/opportunities and proactively drive towards a solution Expert organizational skills and attention to detail Master's Degree is a plus