Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

Apple Services Engineering (ASE) powers the App Store, Apple TV, Apple Music, Podcasts, Books, and Cloud & Infrastructure platforms — delivering world-class entertainment in 35 languages to 150 countries. It's where art meets technology at Apple scale. The ASE PMO drives program delivery excellence through process innovation, standards, data, and technology - building efficiency and organizational momentum across ASE Programs. We're looking for a PMO Program Manager to drive program oversight, release and information management, and change enablement. You'll sit at the intersection of people, process, and technology — and play a defining role in how AI-powered tools and practices reshape how our teams plan, communicate, and ship software. Minimum Qualifications: 5 years of program management experience in cross-functional software engineering environments Demonstrated AI fluency: understands concepts, terminology, and practical applications; proven ability to apply AI to improve program workflows and team productivity Experienced in change management principles — stakeholder analysis, readiness assessments, adoption measurement — with a track record of driving sustainable behavioral change at scale Experienced with knowledge management systems, bug tracking, and PM reporting tools; proven ability to drive adoption of standardized processes and data elements for scale efficiencies Track record of building and sustaining communities within large organizations — programs, events, and feedback loops that drive shared hands-on learning and cultural adoption Bachelor's degree or equivalent work experience Preferred Qualifications: Exceptional written and verbal communication skills — able to distill complexity for any audience Proven ability to build trust-based relationships across all levels, including engineering and quality organizations Skilled at influencing without authority in complex, matrixed environments Anticipates leadership and organizational needs; course-corrects with confidence and discretion Strong consultative problem-solver — brings structure to ambiguity and communicates guidance clearly and succinctly Strong technical aptitude; self-directed learner who thrives on rapid experimentation with emerging tools High professionalism; operates autonomously and handles sensitive information with integrity PMP certification a plus Preferred tools: Confluence, Radar, Keynote, Slack, Final Cut Pro/iMovie, Photoshop, basic HTML and AI productivity tools (ChatGPT, Claude, Gemini, or equivalent)