What are the responsibilities and job description for the Manager, Security Services - Apple Information Security position at Apple?
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We are seeking a leader for our Security Services team. This role requires a strategic, results-driven leader to advance our security services portfolio while ensuring delivery excellence, operational efficiency, and exceptional customer outcomes. In this role, you will drive the evolution, optimization, and continuous improvement of security offerings, aligning capabilities with business objectives and emerging security needs. The ideal candidate brings a strong blend of security or technical expertise, proven people leadership, and a customer-centric mindset.
We are seeking a strategic and results-oriented leader in Service Delivery to drive and advance our security service portfolio, ensuring consistent delivery excellence, operational efficiency, and customer satisfaction. This role will drive the evolution, optimization, and continuous improvement of our security service offerings, aligning capabilities with business objectives and emerging security needs. The ideal candidate will possess a strong blend of technical or security expertise, leadership skills, and a customer-centric approach.
Description
The Manager, Security Services will be responsible for influencing and driving transformational change to across the organization. This is an opportunity to play a key role in shaping the future of our security service offerings. You must be passionate about service excellence and continuous improvement.","responsibilities":"Service Catalog Management: Develop and maintain a comprehensive service catalog that clearly defines and describes all available services, ensuring alignment with business objectives, customer and security needs.
Service Standards Design: Establish and implement service standards that ensure consistent quality and performance across all service offerings.
Maturity Assessments & Roadmaps: Conduct maturity assessments to evaluate current service capabilities and develop strategic roadmaps for continuous improvement.
Performance Metrics Establishment: Work across teams to monitor key performance indicators (KPIs) to assess service effectiveness, efficiency, and customer satisfaction.
Preferred Qualifications
Experience in leading an MSP (managed service provider) or MSSP (managed security service provider) organization
Expert knowledge of service management frameworks (e.g. ITIL) and security best practices.
CISSP and related security certifications is a plus
Minimum Qualifications
Demonstrated ability to manage, lead, and inspire teams while driving transformational organizational change
Expertise with service delivery management; overseeing the end-to-end delivery of managed services
Experience leading teams in a matrixed environment including working with security engineering, engineering managers, software developers, and other cross-functional teams
Strong problem solving skills; with the ability to lead through ambiguity to deliver incremental value to our customers
Exceptional communication and presentation skills
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