What are the responsibilities and job description for the Engineering Program Manager, Capacity Management, Apple Services Engineering position at Apple?
The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, flexible, and cross-functional, offering greater exposure to the array of opportunities here.
As Engineering Program Manager, Capacity Management and Operations, you will lead the strategic roadmap for Apple's infrastructure. This role is at the intersection of Finance, Engineering, and Product, serving as the primary architect of our resource roadmap. Partnering closely with SREs and Platform teams, you will translate product growth into hardware requirements and executive-level financial strategy and ensure our global infrastructure scales ahead of demand while maintaining efficiency.
Minimum Qualifications:
7 years of progressive experience in Engineering Program Management (EPM), Infrastructure Planning, or Cloud Infrastructure Financial Operations, preferably within a large-scale, high-growth technology environment.
Technical Breadth: Strong understanding of architecture, and the nuances between compute, storage, and egress costs across various cloud providers and/or private cloud environments.
Data Proficiency: Mastery of data visualization tools (e.g., Tableau) and a strong preference for SQL proficiency to query infrastructure telemetry and financial data directly.
Bachelor's degree in Finance, Economics, Business, Computer Science, or a related quantitative field or related industry experience.
Preferred Qualifications:
Strategic Thinking: Demonstrated ability to apply strategic planning principles such as the "70% Rule" (planning for 70-80% utilization to absorb market shocks) and identifying "Skill Shadows" or quantitative gaps in infrastructure and resource planning.
Communication: Strong executive presence with the ability to translate complex technical telemetry and operational data into clear, concise financial ROI and strategic recommendations for senior leadership.