What are the responsibilities and job description for the Apple Creative - Retail Customer Training position at Apple?
Summary
Posted: Dec 4, 2023
Role Number:114438149
Do you have a passion for connecting with other people? As a Creative, you inspire creativity by sharing your knowledge with Apple Store visitors - first-timers or longtime loyal customers alike. You’re the foundation of the Apple Store’s welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful. Both full-time and part-time jobs are available.
Key Qualifications
Key Qualifications
Description
Description
As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you're also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user's individual skill level, you maximize his or her understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you're still comfortable interacting with store customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only a Creative can.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
Posted: Dec 4, 2023
Role Number:114438149
Do you have a passion for connecting with other people? As a Creative, you inspire creativity by sharing your knowledge with Apple Store visitors - first-timers or longtime loyal customers alike. You’re the foundation of the Apple Store’s welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful. Both full-time and part-time jobs are available.
Key Qualifications
Key Qualifications
- Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.
- Ability to teach small groups and coach multiple customers simultaneously. Tenacity to work with users until they truly become independent and able to create on their own.
Description
Description
As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you're also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user's individual skill level, you maximize his or her understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you're still comfortable interacting with store customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only a Creative can.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
- You’re comfortable selling as well as teaching, helping your team members out as needed.
- You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule.
- You can be adept at recommending other in-store support options, such as business services and the Genius Bar.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Pay & Benefits
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
For information about pay, if you are interested in roles located in one of our California, Colorado, New York or Washington locations click here to select a store and view pay information.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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