What are the responsibilities and job description for the Dealership Mobile Service Porter / Customer Experience Assistant position at Apple Sport Ford?
Description
Dealership Mobile Service Porter / Customer Experience Assistant
We are looking for a dependable and professional Mobile Service Porter to join our dealership team. This position plays an important role in supporting our Mobile Service Department, assisting customers, delivering parts, and helping create a positive customer experience from start to finish.
Job Responsibilities:
- Transport customers to and from their homes or other local destinations as needed
- Pick up and deliver customer vehicles when required
- Deliver parts to technicians, customers, or other dealership locations
- Assist the Mobile Service team with daily operational needs
- Help provide excellent customer service and support customer advocacy efforts
- Maintain a clean, professional, and helpful attitude with customers and employees
- Communicate clearly with service advisors, technicians, and management
- Assist with keeping dealership and service areas organized when needed
- Represent the dealership in a professional and courteous manner at all times
Ideal Candidate:
The ideal candidate is friendly, reliable, customer-focused, and willing to help wherever needed. This role is perfect for someone who enjoys working around vehicles, helping customers, and being part of a busy dealership service team.
Schedule:
Full-time position. Schedule may vary based on dealership needs.
Requirements
Requirements:
- Must have a valid driver’s license
- Must have a clean driving record
- Must be able to pass a background check
- Must be dependable, punctual, and trustworthy
- Must have good communication and customer service skills
- Must be comfortable driving customer vehicles
- Must be able to follow directions and work well with a team
- Dealership or automotive experience is helpful but not required